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Troubleshooting Mice

Gaming mice can be complex devices that require careful setup to ensure they they perform optimally with your XIM MATRIX.

XIM MATRIX contains tools to evaluate your gaming mouse to ensure it is operating as you intended.

Wireless Mice

Wireless mice are supported by XIM MATRIX, but, it's important to know more about how wireless technology works to ensure optimal performance of your mouse, connected wireless gamepads, and also XIM MATRIX Manager.

Most consumer wireless devices (like those supported by XIM MATRIX as well others that support Bluetooth and Wifi) operate within the same frequency band. For that reason, it's possible that they may interfere with each other (especially if their antennas are in close proximity).

Tip

If you suspect your wireless mouse is dropping input, you can use the response rate tool to check if it really is.

Wireless USB Adapters

XIM MATRIX's compact design means that wireless USB adapters plugged into Port 1 are physically close to it's onboard Bluetooth antenna.

Important

To ensure optimal wireless performance, it's recommended that your wireless USB mouse adapter be plugged into Port 2.

Use USB Extensions

Some wireless mouse adapters are known to cause significant interference with other wireless devices, such as those made by Razer.

If you are using a Razer wireless mouse (or you suspect interference with your mouse), it is recommended that you plug your mouse adapter into a USB extension (many Razer mice come with an extension for this purpose). Move the wireless adapter away from your XIM MATRIX (and the other wireless devices you are using) and closer to your mouse.

Info

Many wireless gaming mouse manufacturers (including Logitech and Razer) recommend keeping your mouse within 20 to 30cm of the receiver and away from other wireless devices.

Measuring Response Rate

XIM MATRIX includes a tool to understand if your wireless mouse is responding at the rate you expect.

Your mouse may not respond at the polling rate you set due to onboard memory setting issues or wireless interference.

Follow these steps to enable:

  • Start Manager
  • Press and hold the mouse icon for 3 seconds
  • Select Check Rate
  • Move your mouse continuously in circles
  • Observe the value shown

Info

The response rate tool is measuring the count of non-zero values coming from your mouse every second.

If that value you are seeing isn't close to the polling rate you set for your mouse, then:

Measuring DPI

Your mouse DPI (dots-per-inch) is a very important value that is set in your Config. If it is wrong, your mouse aim won't be accurate.

XIM MATRIX includes a tool to verify your mouse DPI.

Follow these steps to enable:

  • Place a ruler below your mouse (a ruler phone app works too)
  • Start Manager
  • Press and hold the mouse icon for 3 seconds
  • Select Check DPI
  • Move your mouse horizontally for 1 inch
  • Observe the value shown

Info

The DPI tool is measuring how many "dots" your sensor is reporting as moved. Keep your mouse still to reset.

Gaming mice use high resolution sensors, it's normal to not match your DPI exactly, but, it should be within the range. If it's not, verify that your DPI selection is saving correctly to your mouse.

Validating cm/360 Accuracy

An accurate cm/360 means that your mouse behavior physically matches your sensitivity setting when using a linear (default) aim response curve.

For example, if your sensitivity is set at 35 cm/360, it means you will turn all the way around in game if you move your mouse 35 centimeters.

Important

Although an accurate cm/360 isn't strictly necessary to be able to use and enjoy you XIM MATRIX, it is required if you want consistent sensitivity between your Configs or you want to effectively share and use Configs from others.

If this isn't important to you, just use it a normal sensitivity value (lower values are faster).

Follow these steps to validate your cm/360 accuracy:

  • Set your mouse sensitivity to 40 cm/360
  • Start your game in a training area or private match (without enemies that can cause aim assist slowdown)
  • Position yourself in game so you can track a 90-degree (quarter) turn, such as in a room
  • Place a ruler below your mouse (a ruler phone app works too)
  • Move your mouse at a moderate speed horizontally 10 centimeters (which is a quarter turn, 90-degrees)

At the end of this test, if you are in a room, you should see your reticle go from pointing at one wall and finish pointing at the adjacent wall.

Note

If you can't test in a room, find other locations with features in the map that you can use (such as lines on the ground, or other objects).

If your results are way off (they don't need to be exact), please validate the following and try again: